Policies

Ronald McDonald House Charities of Norfolk provides a home away from home for families with children facing medical challenges and supports programs that directly improve the health and well-being of children.

We serve families with critically ill children who are age 21 and under receiving treatment in local medical facilities.

We are a non-profit organization and rely on donations from the public to support our efforts. Please help us keep our costs low by following our simple house policies.

RMHC does not provide counseling or medical services.

*For your security Ronald McDonald House has 24 hour surveillance.*

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Violating the House Policies listed below may result in dismissal from the House.

It is mandatory for families to exit the House if the fire alarm goes off.

NO Eating or drinking food outside the kitchen and dining room

No cooking after 10 p.m.. Please be respectful of all kitchen & laundry room rules.

UNCLEANLINESS Please keep your room clean during your stay. Housekeeping is not provided in your room during your stay. Clean up after your family and friends when using public areas of the house.

UNSUPERVISED CHILDREN (UNDER THE AGE OF 18)
Children under the age of 18 must be supervised buy a parent or legal guardian at all times. Children should not be left in the care of other families, House staff or volunteers.


ABSENCES If you will be absent from the House overnight or for more than 24 hours you are required to check out.

REGISTRATION

1. Check Out Time is 10:00 AM
2. While there is no charge for our services, donations of $25 per night are greatly appreciated to ensure these services continue to be available for future guests. No family is ever turned away due to their inability to make a donation.
3. You are required to keep the office informed of your departure date if different from your registration sheet.
4. Families must check out in the office. Families who vacate their room in an inappropriate manner are prohibited from staying at RMHC in the future.
5. Only one room is allowed for the family of the sick child.
6. All vehicles parked on RMHC property must be registered with the office. All vehicles not registered will be subject to towing.
7. Any person who spends the night at the house must be registered at the front desk. Families are NOT allowed to have more people in their room than the maximum occupancy. No visitors allowed after 10:00 PM. Families may not share rooms.
8. Do not move or disassemble furniture.
9. RMHC reserves the right to enter your room at any time; staff will check the condition of rooms on a regular basis.
10. Families must check out immediately after the child is released from doctor’s care.
11. No animals of any kind allowed.
12. No portable electrical appliances or equipment allowed.
13. Families MUST have a permanent address that RMHC can confirm.
14. Medical procedures may not be performed on the premises.

Grounds for immediate dismissal from the Ronald McDonald House :

• SMOKING
  Smoking is NOT permitted in or around the House. Smoking is permitted outside in the back of the House only. No open flames allowed on the premises.
• ALCOHOL AND ILLEGAL DRUG USE
  NO Alcohol, drugs or drunkenness is permitted inside or around the House.
• POSSESSION OF WEAPONS OR FIREARMS
  Weapons are strictly prohibited inside or around the House.
• THEFT OR DESTRUCTION OF PROPERTY
  Do not disable any fire safety equipment. Theft or destruction of house or family property is prohibited. Do not touch items that do not belong to you.
• HARASSMENT
  Any harassment of an employee or family is strictly prohibited and will not be tolerated.
• PORNOGRAPHY
  Pornographic materials are strictly prohibited and will not be tolerated.
• BEHAVIOR
  Unsafe, disruptive or illegal behavior is grounds for immediate eviction.
• FALSE INFORMATION
  Any family knowingly providing false information on forms required by Ronald McDonald House will be evicted.

Please Remember :

VISTING YOUR CHILD AT THE HOSPITAL IS ESSENTIAL AND MUST BE YOUR FIRST PRIORITY.

DO NOT OPEN THE FRONT DOOR FOR ANYONE THAT IS NOT A MEMBER OF YOUR FAMILY GROUP.

• Towels and sheets will be exchanged once a week only.
• Do not change standard voice mail and phone settings in your room.
• Maintenance workers may need to enter your room during your stay.
• Proper attire (shirt, pant, etc) is required in the common family areas.
• No commercial vehicles may be parked on Ronald McDonald House property.
• Please turn off lights and television when room is not occupied.
• Please keep your key on you at all times. Please lock your door when room is not occupied.
• Ronald McDonald House is not responsible for the loss or theft of, or damage to, any family’s personal property.
  

Important Phone Numbers :

*After Office Hour Emergencies- please dial ext 306 for assistance.*